Full-Time Support Coordinator/ Counselor: Jefferson County, Arkansas


Employee Classification: Non-Exempt, Full-Time Hourly

Schedule: Flexible

Time Counseling Participants in Their Homes: 27 hrs/week

Anticipated Travel Time: 5 hrs/week

Administrative Task Time: 25% of in home hours per week

Total of Weekly Hours (estimated): 40 hrs/week (estimated total)

A Support Coordinator in a self-directed program is someone who guides, mentors, teaches, and supports individuals self-directing Arkansas Medicaid services in the home. Palco Support Coordinators counsel participants of Arkansas’ Self-Directed with Service Budget (SDSB) program. Palco Support Coordinators are responsible for evaluating success, re-teaching when the individual is having difficulty with program processes, making professional decisions, and documenting all interactions with each individual on their caseload.

Duties and Responsibilities

• Meet with participants in their homes regularly and in accordance with established timelines
• Record scheduled visits in Microsoft Outlook according to company guidelines
• Demonstrate expertise of the SDSB program and Palco policies.
• Educate and mentor participants on their rights, responsibilities, and risks in the SDSB program; monitor and evaluate their ability to undertake and perform their role in the SDSB program.
• Use a person-centered approach in all interactions with participants
• Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language
• Log events and run reports electronically
• Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls
• Follow operational procedures as defined by Palco
• Attend and participate in training sessions as required by Palco
• Implement training and new information in a timely manner
• Display care in use of company equipment and data in accordance with company policies
• Keep participant information confidential and abide by HIPAA privacy practices
• Participate in shadowing with new support coordinators as requested

Other Essential Traits

• Must possess professional verbal and written communication skills
• Must be able to electronically document records to a web-based chart
• Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet
• Must possess good problem-solving skills
• Must be willing to travel within a geographically established region to meet participants in their homes
• Must be willing to work with people of all ages and disabilities
• Must have a driver’s license and dependable mode of transportation
• Must possess a Social Security number or paperwork documenting legal residence in the United States
• Must be able to pass a criminal background check, maltreatment check, and drug screen

Education and Qualifications

• A minimum of three years of experience working with the public is required.
• A Bachelor’s degree or some college education is preferred.


• Hourly rate based on relevant experience, education, and qualifications (rate also applies to travel time between participants’ homes)
• Benefits package offered according to employee classification
• Auto stipend based on level of travel

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We are an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.