A Support Coordinator in a self-directed program is someone who guides, mentors, teaches, and supports individuals self-directing Arkansas Medicaid services in the home. Palco Support Coordinators counsel participants of Arkansas’ Self-Directed with Service Budget (SDSB) program. Palco Support Coordinators are responsible for evaluating success, re-teaching when the individual is having difficulty with program processes, making professional decisions, and documenting all interactions with each individual on their caseload.
Duties and Responsibilities:
Meet with participants in their homes regularly and in accordance with established timelines
Record scheduled visits in Microsoft Outlook according to company guidelines
Demonstrate expertise of the SDSB program and Palco policies.
Educate and mentor participants on their rights, responsibilities, and risks in the SDSB program; monitor and evaluate their ability to undertake and perform their role in the SDSB program.
Use a person-centered approach in all interactions with participants
Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language
Log events and run reports electronically
Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls
Follow operational procedures as defined by Palco
Attend and participate in training sessions as required by Palco
Implement training and new information in a timely manner
Display care in use of company equipment and data in accordance with company policies
Keep participant information confidential and abide by HIPAA privacy practices
Participate in shadowing with new support coordinators as requested
Other Essential Traits:
Must possess professional verbal and written communication skills
Must be able to electronically document records to a web-based chart
Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet
Must possess good problem-solving skills
Must be willing to travel within a geographically established region to meet participants in their homes
Must be willing to work with people of all ages and disabilities
Must have a driver’s license and dependable mode of transportation
Must possess a Social Security number or paperwork documenting legal residence in the United States
Must be able to pass a criminal background check, maltreatment check, and drug screen
Education and Qualifications:
A minimum of three years of experience working with the public is required.
A Bachelor’s degree or some college education is preferred.
Hourly rate based on relevant experience, education, and qualifications (rate also applies to travel time between participants’ homes)
Benefits package offered according to employee classification
Auto stipend based on level of travel
Qualified applicants must live in one of the three counties or in the following cities: Rison, Star City, Warren.
Time Counseling Participants in their homes: 10 hrs/week
Anticipated travel time: 10 hrs/week
Administrative time: 5 hrs/week
Total weekly hours (est.): 25 hrs/week
We are an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws.