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New Mexico Training Announcement
In preparation for phase two go-live, coming in May 2022, Palco is hosting several training sessions to prepare stakeholders for what’s to come. Training sessions will be individualized for each user group and will be broken out into specific topics. Multiple trainings are available through the months of February – May. To register for training…
2020 End of Year Memo
This memo will answer frequently asked end of year questions and explain what you can expect from Palco as we close out 2020. W2 FormsThe IRS requires that all 2020 W-2s be mailed to employees no later than January 31, 2021. Palco will mail all W-2s through the United States Postal Service. If you do…

EVV 2.0
Palco, along with the Department of Human Services (DHS), has been working hard to improve the Federally mandated Electronic Visit Verification (EVV) process*. Effective 5/25/2021 all Arkansas Self-Directing Employers/Participants and their Workers, employed by the Participant, will use Palco’s Connect system for all EVV edits and approvals. These improvements will replace the current AuthentiCare website…

Incentive Payments for Independent Choices Caregivers (Arkansas)
Palco is excited to partner with the Arkansas Department of Human Services to provide workforce stabilization incentive payments to program stakeholders! What you need to know. The American Rescue Plan Act, Section 9817 Home and Community-Based Services (HCBS) Spending Plan, gives states the ability to issue incentives to direct support professionals to help with workforce…

Elevate Caregiving- March 2024
February 16th is National Caregiver Day, and March 3rd is Caregiver Appreciation Day. In honor of the caregivers who keep our programs going, Palco will be celebrating caregiving during the entire month of March! Caregiver Testimonials We want to hear about your best and brightest caregivers, the ones who are always there in the clutch,…

2023 Highlights
2023 was a fantastic year for the Palco team. Check out our 2023 Highlights, special edition to read more. We look forward to an amazing 2024.