Fraud, waste, and abuse is a common phrase heard throughout the medical and social services industry. Understanding what this means and how to prevent it is a key concern for state Medicaid agencies, managed care organizations, and self-direction program staff. We’re going to break down each of these topics and provide examples of steps you…
This is a big year for Palco! In 2023, we mark our 25th anniversary – but “25” is really just the tip of the iceberg. Palco’s parent company, which is a Certified Public Accounting (CPA) firm owned by two CPAs, is in its 33rd year of business. And, we actually piloted the nation’s first self-directed…
Colorado Consumer-Directed Attendant Support Services program (CDASS) In 2019, Palco began partnering with the Colorado Department of Health Care Policy & Financing (HCPF) to serve as a Financial Management Services vendor for the Consumer-Directed Attendant Support Services (CDASS) program. The CDASS program helps eligible home and community-based waiver participants hire and manage their own attendants…
The Americans with Disabilities Act (ADA) is a wide-ranging federal Civil Rights act that was passed and signed into law in 1990. It prohibits discrimination against qualified individuals with disabilities. Take a look at the video below to see what all the act encompasses and how it helps you and your loved ones. by Kady…
“Accessing my pay when I need it has brought me major stress relief when it comes to putting gas in my car and buying food. I am grateful to the Palco program for having this resource.” – Palco Self-Directing Caregiver Caregiver Crisis It’s difficult to miss news discussing the caregiver crisis. The COVID-19 pandemic, an…
In case you missed it, the 21st Century Cures Act requires states to use Electronic Visit Verification (EVV) for any Medicaid-funded personal care services. Failure to comply with this requirement results in a reduction of the state’s FMAP (Federal Medicaid Assistance Percentage). EVV electronically captures the type of service performed, who received the service, who…
Many people working at Palco have the shared experience of family members or close friends with special needs that require additional home care support. These include those with disabilities of any age and/or aging loved ones. We have committed portions of our lives and careers to responding to these needs and finding the services and…
Getting out and having fun in the sun is always one of the exciting parts of summer, but for aging adults, those activities can be dangerous without taking the proper precautions. This is especially true for those days of extreme heat and high UV index. While the tips we give below are far from comprehensive,…
Learn about the advantages Palco’s partners have access to! Advantages ✔ Innovative modern technology with live and local service professionals answering customer support requests. ✔ 24/7 cloud-based system with configurable and customizable features to meet any program needs. ✔ Lightning fast enrollment with the capability for full FMS enrollment completion in under 3 minutes! Experience…
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…