Palco Solutions
At Palco, our technology is designed specifically to meet the needs of participants, workers, and program administrators—going beyond basic functionality to deliver real impact.
What sets us apart:
- No Hidden Fees – Transparent pricing with no surprise costs (like check processing).
- PalCare Registry – Connect participants with trusted workers easily.
- Whole-Person Support – Integrating Support Brokers and Social Determinants of Health (SDoH).
- Customer Service Excellence – Live agents, fast response times, and resolution on the first call.
- Tax Expertise – CPA-backed systems and compliant payroll processes.
- Training Support – Hands-on training for participants, workers, and administrators.
- Interoperable Systems – Seamlessly connect with EVV, Medicaid, and other program systems.
- Family-First Mentality – Technology that keeps independence, dignity, and support at the center.
Stay in Touch With Us
Intuitive Technology, Built for Self-Direction
- CMP Intake – Fast, paperless enrollment with real-time form tracking.
- CMP Connect – Online timesheets with EVV integration and two-step verification.
- CMP Admin Portal – Always-on access to payments, budgets, and case data with cloud-based reporting.
- On-Demand Reporting – Real-time dashboards for participants, families, and program managers.
Palco technology isn’t one-size-fits-all—it’s purpose-built for the unique needs of self-direction.
Trusted Support You Can Count On
- 100% of calls answered by a live person
- Average wait time under 6 minutes
- 95% first call resolution rate
- 99% of calls completed same business day
Support Broker Services That Strengthen Self-Direction
Palco’s Personalized Support for Participants and Your Organization
Palco delivers scalable, person-centered Support Broker Services that enhance outcomes in self-directed care programs. Our team works in partnership with case managers and county boards to empower participants with the tools, knowledge, and guidance they need to thrive.
A Strategic Extension of Your Team
Support Brokers provide:
- One-on-one coaching to participants.
- Hands-on support with budget and service management.
- A deeper level of day-to-day engagement.
- Trusted partnership without duplicating case manager role.
Learn More About Palco’s Services
Discover how our technology and Support Broker services can simplify self-direction and strengthen outcomes for participants and organizations.
