About Us

Palco is the industry leader in providing financial management services and supports coordination to individuals on home and community-based services programs. And, we were the first.

Arkansas, where Palco is headquartered, was the first state to pilot “self-direction” more than 20 years ago — and, we were right there from the beginning. Now, we provide a variety of self-directed services to diverse populations across multiple states.

In addition to fiscal/employer agent services, we offer financial management services, supports coordination, billing and claims processing, training, and much more.

The services we provide enable individuals with disabilities, veterans, people who are older, children, and others — along with their families — to live independent lives. We offer tailor-made solutions to meet the needs of thousands of people across multiple states.

Our partners always give us high marks for our customer service, professionalism, responsiveness, leadership, and respect. Annual satisfaction surveys annually demonstrate 98% satisfaction, with the overwhelming majority of respondents giving Palco a 100% performance rating across the board for customer service, accuracy in payroll processing, and responsiveness.

We appreciate the opportunity to create and maintain trusting partnerships with States and MCOs, particularly to enhance the delivery of services to the participant with respect to person-centered planning, communication, reporting and analytics, and instituting innovative measures to deter the risks of participant abuse and fraud. The agencies that we work with have consistently praised us for our professionalism, diligence, and integrity, and have routinely awarded us new business. We take an innovative approach to each program, ensuring that we provide a complete solution for each program.

We would love to share our expertise with you.

For more information about Palco, email us at info@palcofirst.com or contact our Customer Support Department at 1-866-710-0456.

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