Palco is proud to be supporting Conduent and the New Mexico Human Services Department with the Mi Via program, Self-Directed Care Benefit (SDCB), and the Supports Waiver (SW). For more information on these programs, visit:
https://www.hsd.state.nm.us/
Palco se enorgullece de apoyar a Conduent y al Departamento de Servicios Humanos de Nuevo México con el programa Mi Via, el Beneficio de atención autodirigida (SDCB) y la Exención de apoyos (SW) a partir de 2021. Para obtener más información sobre estos programas, visite: https://www.hsd.state.nm.us/
Money Network Card Demo 3/13/2023 AM Session
Money Network Card Demo 3/13/2023 AM Session Transcript
Money Network Card Demo 3/13/2023 PM Session
Money Network Card Demo 3/13/2023 PM Session Transcript
Money Network Card Demo 3/15/2023 AM Session
Money Network Card Demo 3/15/2023 AM Session Transcript
Money Network Card Demo 3/15/2023 PM Session
Money Network Card Demo 3/15/2023 PM Session Transcript
Agency AuthentiCare User Guide – UPDATED
EVV HSD-MAD Information Session – 12/21/2020
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies
EVV Mobile Application User Guide – Provider and Self-Directed Vendor Agencies
EVV Agency Mobile Application Training Slides
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – PDF
EVV Frequently Asked Questions
EVV Mobile Application FAQ – Provider and Self-Directed Vendor Agencies
EVV Agency Training Recording Link
EVV Agency Mobile App Training Recording Link
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – Video
Agency AuthentiCare User Guide – Spanish
EVV Frequently Asked Questions – Spanish
EVV Mobile App FAQ – Provider and Self-Directed Vendor Agencies – Spanish
EVV Mobile App User Guide – Provider and Self-Directed Vendor Agencies – Spanish
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies – Spanish
EVV Telephony User Guide – Direct Hire Employees
EVV Telephony User Guide – Direct Hire Employees – Spanish
EVV Mi Via & Supports Waiver Training Slides
EVV Mi Via & Supports Waiver Training Slides Spanish
Mi Via EVV Exemption Code Guidance
Mi Via & Supports Waiver Post Go-Live Information Session 1/15 – PDF
EVV Frequently Asked Questions
EVV Telephony User Guide – Self-Directed Community Benefits
EVV Mobile Application User Guide – Self-Directed Community Benefits
EVV Post Go-Live Check-In – SDCB 1/22/2021
AuthentiCare NMCC SDCB EOR Guide
EVV Post Go-Live FAQ – Self-Directed Community Benefits – 1/22/2021
Aviso de Rescisión de la Relación Laboral
Calendario de Pagos de Palco – 2023
Paquete de Inscripción del Empleador Autodirigido/Participante de NM
Paquete Para el Empleado de Servicio Autodirigido y de Participantes de NM
Remisión y Admisión de Participantes
Paquete de Precontratación de Autodirigido/Participante de NM
Formulario de Solicitud de Suspensión de Pago y de Reexpedición de Cheques
If you don’t see what you’re looking for, or still have questions
about how these programs can meet your needs, let us know!