Palco is proud to be supporting Conduent and the New Mexico Department of Health with the Mi Via program, Self-Directed Care Benefit (SDCB) and the Supports Waiver (SW) starting in 2021. For more information on these programs, visit:
https://www.nmhealth.org
Below you will find resources and forms to support your program enrollment. If you need assistance with the forms, you should contact the Consolidated Customer Service Center at 1.800.283.4465. All forms should be submitted to Conduent as directed on the packets.
Palco está orgulloso de apoyar a Conduent y al Departamento de Salud de Nuevo México con el programa Mi Via, el Beneficio de atención autodirigida (SDCB) y la Exención de apoyo (SW) a partir de 2021. Para obtener más información sobre estos programas, visite: https://www.nmhealth.org
A continuación, encontrará recursos y formularios para respaldar su inscripción en el programa. Si necesita ayuda con los formularios, debe comunicarse con el Centro de Servicio al Cliente Consolidado al 1.800.283.4465. Todos los formularios deben enviarse a Conduent como se indica en los paquetes.
EVV Frequently Asked Questions
EVV Frequently Asked Questions – Spanish
EVV Telephony User Guide – Mi Via and Supports Waiver Direct Hire Employees
EVV Telephony User Guide – Mi Via and Supports Waiver Direct Hire Employees – Spanish
EVV Telephony User Guide – Self-Directed Community Benefits
EVV Mobile Application User Guide – Self-Directed Community Benefits
EVV FFS Training Recording Links
EVV FSS Spanish Training Slides
Mi Via EVV Exemption Code Guidance
Mi Via & Supports Waiver Post Go-Live Information Session 1/15 – Video
Agency User Guide – Authenticare
EVV Agency Training Recording Link
EVV HSD-MAD Information Session
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies – Spanish
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – Video
If you don’t see what you’re looking for, or still have questions
about how these programs can meet your needs, let us know!