Palco is proud to be supporting Conduent and the New Mexico Human Services Department with the Mi Via program, Self-Directed Care Benefit (SDCB), and the Supports Waiver (SW). For more information on these programs, visit:
https://www.hsd.state.nm.us/
Below you will find resources and forms to support your program enrollment. You can also find forms here, New Mexico Medicaid Portal (conduent.com). If you need assistance with the forms, you should contact the Consolidated Customer Service Center at 1.800.283.4465, choose option 5. All forms should be submitted to Conduent as directed on the packets.
Palco se enorgullece de apoyar a Conduent y al Departamento de Servicios Humanos de Nuevo México con el programa Mi Via, el Beneficio de atención autodirigida (SDCB) y la Exención de apoyos (SW) a partir de 2021. Para obtener más información sobre estos programas, visite: https://www.hsd.state.nm.us/
A continuación, encontrará recursos y formularios para respaldar su inscripción en el programa. También puede encontrar formularios aquí, Portal de Medicaid de Nuevo México (conduent.com). Si necesita ayuda con los formularios, debe comunicarse con el Centro de Servicio al Cliente Consolidado al 1.800.283.4465, elige la opción 5. Todos los formularios deben enviarse a Conduent como se indica en los paquetes.
Agency AuthentiCare User Guide – UPDATED
EVV Frequently Asked Questions
EVV Frequently Asked Questions – Spanish
EVV HSD-MAD Information Session – 12/21/2020
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies – Spanish
EVV Post Go-Live FAQ – DDW & Supports Waiver – 1/15/2021
EVV Mobile Application User Guide – Provider and Self-Directed Vendor Agencies
EVV Mobile Application FAQ – Provider and Self-Directed Vendor Agencies
EVV Frequently Asked Questions
EVV Frequently Asked Questions – Spanish
EVV Telephony User Guide – Direct Hire Employees
EVV Telephony User Guide – Direct Hire Employees – Spanish
EVV Telephony User Guide – Self-Directed Community Benefits
EVV Mobile Application User Guide – Self-Directed Community Benefits
EVV Post Go-Live FAQ – Self-Directed Community Benefits – 1/22/2021
If you don’t see what you’re looking for, or still have questions
about how these programs can meet your needs, let us know!