New Mexico
Palco is proud to be supporting Conduent and the New Mexico Human Services Department with the Mi Via program, Self-Directed Care Benefit (SDCB), and the Supports Waiver (SW). For more information on these programs, visit:
https://www.hsd.state.nm.us/
Palco se enorgullece de apoyar a Conduent y al Departamento de Servicios Humanos de Nuevo México con el programa Mi Via, el Beneficio de atención autodirigida (SDCB) y la Exención de apoyos (SW) a partir de 2021. Para obtener más información sobre estos programas, visite: https://www.hsd.state.nm.us/
USER GUIDES
Agency AuthentiCare User Guide – UPDATED
EVV HSD-MAD Information Session – 12/21/2020
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies
EVV Post Go-Live FAQ – DDW & Supports Waiver – 1/15/2021
EVV Mobile Application User Guide – Provider and Self-Directed Vendor Agencies
TRAINING & FAQs
EVV Agency Mobile Application Training Slides
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – PDF
EVV Frequently Asked Questions
EVV Mobile Application FAQ – Provider and Self-Directed Vendor Agencies
EVV Agency Training Recording Link
EVV Agency Mobile App Training Recording Link
DDW & Supports Waiver Agency Based Post Go-Live Information Session 1/15 – Video
SPANISH
Agency AuthentiCare User Guide – Spanish
EVV Frequently Asked Questions – Spanish
EVV Mobile App FAQ – Provider and Self-Directed Vendor Agencies – Spanish
EVV Mobile App User Guide – Provider and Self-Directed Vendor Agencies – Spanish
EVV Telephony User Guide – Provider and Self-Directed Vendor Agencies – Spanish
USER GUIDES
EVV Telephony User Guide – Direct Hire Employees
EVV Telephony User Guide – Direct Hire Employees – Spanish
MV and SW EVV Mobile App User Guide
MV and SW EVV Mobile App User Guide – Spanish
USER GUIDES
EVV Telephony User Guide – Self-Directed Community Benefits
EVV Mobile Application User Guide – Self-Directed Community Benefits
TRAINING SLIDES/FAQs
EVV Post Go-Live Check-In – SDCB 1/22/2021
AuthentiCare NMCC SDCB EOR Guide
EVV Post Go-Live FAQ – Self-Directed Community Benefits – 1/22/2021
TRAINING VIDEOS
E-L
WORKER FORMS
Empleadores y Trabajadores
Aviso de Rescisión de la Relación Laboral
Calendario de Pagos de Palco – 2023
Paquete de Inscripción del Empleador Autodirigido/Participante de NM
Paquete Para el Empleado de Servicio Autodirigido y de Participantes de NM
Remisión y Admisión de Participantes
Paquete de Precontratación de Autodirigido/Participante de NM
PROVEEDORES
WORKER FORMS
Sifting through the information can be complicated.
If you don’t see what you’re looking for, or still have questions
about how these programs can meet your needs, let us know!