Ohio ComCare Participants, Welcome to Palco!
Palco is excited to be the new payroll company for the ComCare Program in Ohio, starting in October 2025. Until the transition is complete, you will continue to work with your current payroll company.
Who is Palco?
Palco is a pioneer of financial management services (FMS) for participant-direction (also known as self-direction) across the US. We help you navigate enrollment in the program, process your employee’s payroll, and handle tax documents. Meanwhile, you get to live your life with freedom and choice. Currently, we serve tens of thousands of participants across the country.
Key Transition Dates
| Date | Activity | Important Notes |
|---|---|---|
| 9/1/2025 | Last pay period with Morning Sun begins. | |
| 9/19/2025 | Timesheets due to Morning Sun for dates of service 9/1/2025 – 9/15/2025. Timesheets are due by noon! | Last Morning Sun pay day is Tuesday 9/30/2025. Morning Sun will not process any time after this date so be sure you have submitted everything! |
| 10/2/2025 | First timesheets due to Palco for dates of service 9/16/2025 – 9/30/2025. | Palco will process all timesheets going forward. |
| 10/8/2025 | First Payday with Palco. | Dates of service 9/16/2025 – 9/30/2025 |
Enrolling with Palco
Both the consumer/employer and their caregivers will need to complete enrollment packets. These packets allow Palco to become the employer agent for your services. It is important that these packets are filled out correctly and sent to Palco as soon as possible. You must enroll before 9/16/2025 to avoid any disruption in your services!
To make things easier, Palco emailed every consumer/employer, authorized representative, and caregiver with a link to their packet. After you complete your enrollment packets and Palco processes them, you will receive a welcome notification email from Palco. This email will have your Palco ID and other important program information.
If you did not receive an email with a link to your customized packet, you can download it from Palco’s website. You can also contact Palco for help.
Virtual Training Sessions
We are planning several virtual training sessions to introduce you to Palco and what we do, our enrollment processes, time entry, and more! Training times will be staggered throughout the next several weeks to meet your scheduling needs. To register for a training, please scan the QR code, or click here.
- Tuesday, Sept. 2nd at 2:00PM (EST)
- Friday, Sept. 5th at 10:00AM (EST)
- Monday, Sept. 8th at 2:00PM (EST)
- Wednesday, Sept. 17th at 12:00PM (EST)
Additional Resources
Palco offers a ton of great benefits to participant-directing employers, their authorized representative, and worker(s). Here are some things you will want to note about partnering with Palco:
- Pay days follow the published payroll schedule, which is typically the 8th and 23rd of the month, unless otherwise noted on the payroll schedule due to a holiday or closure.
- Palco offers a fully online enrollment system that can enroll new caregivers in less than 3 minutes.
- Connect is an online portal that will be used by all participant-directing employers and caregivers. Connect gives you access to your completed enrollment documents, caregiver pay stubs, reports and annual tax documents. You can also update your contact information and manage caregiver information on Connect.
- A training library with resource guides and videos is accessible via the Palco website.
Palco is Here to Support You
Our trained and knowledgeable customer support team is ready to help! You can contact the Palco Customer Support team at 866-710-0456, Monday-Friday between 8:00am and 5:00pm EST. Additionally, you can email them at customersupport@palcofirst.com.
Welcome to Palco! We’re glad you’re here.
