Palco AI: Smarter Support for Everyone

Palco AI enhances every part of the self-direction experience—making service faster, enrollment smoother, and teams more effective.

  • Enhanced Customer Service: AI-powered chat and voice assistants provide faster responses, 24/7 support, and smart prioritization for sensitive interactions.
  • Smoother Enrollment: Automated form filling, document checks, and real-time chatbot support reduce delays and improve onboarding.
  • Increased Productivity: AI-generated call notes, task tracking, and quick data insights free staff to focus on person-centered work.
  • Improved Compliance & Security: Tools run securely within Palco’s environment, with built-in audit trails and usage tracking.
  • Smarter Decision-Making: Data-driven insights, forecasting, and bias detection promote equitable, inclusive outcomes.

Explore Our Technology

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Intuitive Technology, Built for Self-Direction

Simplifying self-direction with intuitive tools, expert support, and a family-first approach.

  • Intake – Fast, paperless enrollment with real-time form tracking.
  • Connect – Online timesheets with EVV integration and two-step verification.
  • Admin Portal – Always-on access to payments, budgets, and case data with cloud-based reporting.
  • On-Demand Reporting – Real-time dashboards for participants, families, and program managers.