Client Stories

The most useful tool Palco provides is their human touch. When I need help – I reach out to my Support Broker and she calls me right back.

-D.W., Palco Participant

Donna Kirk, Arkansas Independent Choices Participant

Palco’s tools and the customer care they provide helps me keep my independence.

“Palco’s customer service agents are friendly, knowledgeable, and work to solve problems during the call.  If they can’t, they always follow up with a phone call to resolve the issue.”

B.B. – Pennsylvania Support Broker

“The online tools are easy to find on the Palco website. It is very easy to get around well organized and breaks everything down in digestible chunks. My ten year old son could use Palco’s programs. Customer service is a huge help. All of the Palco portals are amazing – we use them daily. Including Authenticare”

R.R. – Colorado CDASS Program Participant/Employer

Pam and Robert Zotynia, Pennsylvania Caregiver and Participant

“I know that Robert will always have the support he needs through his SSPs, but also through the support that Palco offers to us.”