Colorado FMS Transition
Effective April 1, 2021, Acumen Fiscal Agent will no longer be providing Financial Management Services (FMS) for Colorado CDASS members. All members currently utilizing Acumen Fiscal Agent must choose a new FMS vendor by February 10, 2021. If members do not choose an FMS by February 10, 2021, they will be automatically transferred to Palco.
Colorado FMS Transition – Spring 2021
We are happy to help you.
Transitioning to a new Financial Management Service (FMS) company can be filled with many emotions! To make this transition easier for you, Palco’s Colorado transition team is ready to assist you every step of the way.
Palco’s paperwork is easy!
To make your transition easy, workers do not need to complete new forms. Acumen will transfer all your data to Palco. We have an optional worker transition packet to fill out if you need to update or verify your payroll information. If PPL is selected, full enrollment packets will be required.
The Employer of Record (EOR) will need to complete several forms that allow Palco to take over as the Fiscal Agent. These forms can be found in the Employer Transition Packet located on the Palco Colorado Programs page, under the Acumen Transfer menu.
Frequently Asked Questions
We are here to help you successfully transition. To help answer all your questions, please read below the Acumen FMS Vendor Transition Frequently Asked Questions. It includes information on EVV, EVV training dates, live-in exemption information, W2s, start dates, and more.
Not your typical FMS provider.
As you can see, we are not your typical FMS provider. Every step of the way, you find experts in their field, technical know-how, and talented people to help meet your needs. We want every participant, worker, case manager, state, and MCO partner to find consistency in our customer service. Our mission keeps us grounded in our commitment to give the services and supports which provide you with more outstanding self-directed care.
Four plus – out of five stars.
Annually the Colorado Department of Health Care Policy & Financing (HCPF) and Home and Community Based send a satisfaction survey to all Consumer Directed Attendant Support Services (CDASS) Medicaid recipients in Colorado regarding their satisfaction with the services provided by their Financial Management Services Agency (FMSA). We are proud to have received the highest rating among all three FMS!
You can read the survey here.
Sincerely,
Your Palco Team
To address your immediate questions please contact our Customer Support Department
CustomerSupport@PalcoFirst.com
1(866)710-0456
Acumen FMS Transition
Frequently Asked Questions
If I am moving to Palco, will I have to complete all new paperwork?
The Employer of Record (EOR) will need to complete several forms that allow Palco to take over as the Fiscal Agent. These forms can be found in the Employer Transition Packet located on the Palco Colorado Programs page, under the Acumen Transfer menu.
The great thing about transferring to Palco is workers will not have to complete new forms. Palco has published an optional worker transition packet if a worker would like to update or verify the correct payroll information is on file. All other data will be transferred from Acumen. If PPL is selected, full enrollment packets will be required.
Where do I find the EOR form?
Palco’s website: Colorado Program Transition Enrollment Packet.
Where do I find the optional Worker transition packet?
If your attendant would like to update any information, we have an optional attendant packet on the Palco Colorado program page.
How does my worker get registered for Electronic Visit Verification?
Palco uses an EVV system called AuthentiCare. To register, every employer/worker must complete an EVV registration either online or via the form. This form will allow Palco to set up the worker with access to the system and issue credentials. Please complete the registration as soon as possible. Credentials will be issued at the beginning of March.
EVV Online Registration Form: <Survey Monkey Link>
My attendant had a live-in exemption with Acumen for EVV, will this continue?
Yes, Acumen will transfer all live-in exemption information to Palco. If any follow up is needed, a Palco enrollment specialist will contact you. Live-in attendants with an approved exemption do not need to complete the EVV Registration mentioned above.
Will I receive a W2 from Acumen and Palco for 2021?
Yes, both FMS providers will provide the attendant with a 2021 W2 next year.
What should I do with outstanding timesheets prior to March 16, 2021?
Please submit all outstanding timesheets to Acumen prior to starting with Palco on March 16th, 2021.
What is my official start date with Palco?
Your official start date with Palco is March 16, 2021.
When will I receive my paycheck from Palco?
The first timesheet for the pay period March 16 to March 31 is due by April 2. The first pay date will be on Thursday, April 8, 2021.
Where can I find the payroll calendar?
To view the full 2021 payroll calendar, can be found on the Palco Colorado page under CDASS Forms, Payroll Forms or click here.
Do I need login credentials to submit time?
Yes, Palco uses Authenticare mobile EVV application and the online timesheet portal, CONNECT.
Click here for the Authenticare App User Guide.
Click here for the CONNECT User Guide.
How will we receive login credentials to the EVV Mobile App – AuthentiCare and the Online Timesheet Portal, Connect?
After you register, Palco will process your information and set up your account. You will receive an email in early March with your credentials.
How do I hire new Attendants?
Palco offers a few ways to complete new hire enrollment paperwork. The quickest and most efficient way is our online enrollment website. Palco will provide a link to the new Attendants to login, create an online signature and fill in the required information. The two other options are email and regular mail.
To start the process, please contact our Enrollment department at 1-866-710-0456 or email them at: enrollment@palcofirst.com
Will there be EVV Training?
Yes, we will be offering online trainings on the following dates and timesheets:
Wednesday, March 3rd at 5:00 PM
Monday, March 8th at 12:00 PM
Wednesday, 10th at 10:00 AM
For additional information and login details, please visit the training flyer here.