New Mexico EVV Training Dates

Electronic Visit Verification (EVV) is being implemented jointly by the New Mexico Human Services Department, the Department of Health, and contracted partners Conduent, Palco, and Fiserv and will be effective January 1, 2021. 

The following waiver services are required to be included in EVV:

Mi Via
Home Maker/Direct Support
In-Home Living Supports
Respite Standard

Developmental Disabilities Waiver (DDW)
Respite/Respite Group
Customized In-Home Supports –
Family Natural Living Supports
Customized Home Living –
Independent Living

Supports Waiver
Personal Care

Please see additional information about EVV sent from Conduent and Palco. 

Palco is providing EVV Training

If you are a Self-Directed Participant/Employer or Employee for the Mi Via Waiver or the Supports Waiver/Self-Directed you are encouraged to attend these training sessions:

Monday December 7th – 10:00am or 2:00 PM MST
Tuesday December 8th – 12:00pm or 6:00 PM (Spanish Only) MST
Wednesday December 9th – 12:00pm or 6:00 PM MST
Thursday December 10th – 10:00am (Spanish Only) and 2:00 PM MST
Friday December 11th – 11:00am or 4:00 PM MST

If you are an Agency-Based Provider or their Employees for the DD  Waiver and Supports Waiver/Agency-Based you are encouraged to attend these training sessions:

Monday, December 14, 2020 – 10:00 am or 2:00 PM MST
Tuesday, December 15, 2020 – 10:00 am or 2:00 PM MST


To access all trainings:
Dial-in number (US): (605) 313-5625
Access code: 673022#
Online meeting ID: palco

Join the online meeting:

All trainings are expected to last approximately one hour.  Recorded training sessions will be available to view at a later time.

If you have questions about EVV, please contact the
Consolidated Customer Service Center at 1.800.283.4465 and press ‘5’. 

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