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Diversity, Equity, and Inclusion Include our Aging and Disabled Neighbors
Many people working at Palco have the shared experience of family members or close friends with special needs that require additional home care support. These include those with disabilities of any age and/or aging loved ones. We have committed portions of our lives and careers to responding to these needs and finding the services and…
Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
4 Accessibility Features on Your iPhone You May Not Know About
Accessibility features can benefit anyone, not just people with disabilities. Many of these features are useful for everyday iPhone users.
Exciting News: West Virginia Palco’s Connect EVV solution is here!
Calling all West Virginia employers and workers, we are making the switch to Palco’s EVV app! We’re thrilled to announce that Palco is launching training sessions to help you get up to speed with our new Electronic Visit Verification (EVV) tools via Palco Connect. Starting November 4th and continuing into January, we will be transitioning…
Don’t Settle for Subpar
Changing your Financial Management Service (FMS) provider in self-direction can feel like a daunting task, but it does not have to be with a qualified vendor. Partnering with a vendor who is seasoned in FMS work and has successfully transitioned many large programs can make a world of difference. Palco knows that the most critical…