The most dangerous phrase in language is, we’ve always done it this way.
-Grace Hopper
In order to evolve and remain in line with a vision that produces results and quality care, Palco has continued to modernize our technology to meet the demands of the self-directed marketplace. Email us at partnerships@palcofirst.com to learn more.
by Kady Predota
Senior Director of Operations
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
Self-direction is a model of long-term care that helps people—of all ages with varying disabilities—live independent lives in their own homes. Self-direction began in the 1980’s during a movement to de-institutionalize people with disabilities from settings like nursing homes and hospitals and get them back into the community receiving their care. According to the AARP…
Pursuing a meaningful career is something most of us strive for in our lives. Individuals with disabilities are no exception to this. And individuals with disabilities that are also receiving services through a Medicaid waiver may encounter barriers in the pursuit of this goal, including Medicaid program or waiver qualifications that include income limits to…
The new school year kicking off can bring both excitement and stress! While many families are preparing for the first day(s) by gathering their supplies and new shoes, families of children with disabilities are often also preparing for any accommodations or tools their child will need to be successful in the upcoming year. If your…
Less than a year ago, Palco partnered with the Council on Aging of Southwestern Ohio to serve as the Financial Management Services (FMS) vendor for the Elderly Services Program (ESP). The Elderly Services Program helps older adults from Butler, Clinton, Hamilton, and Warren counties – Cincinnati to Oxford, Mason to Wilmington, and everywhere in between…
Getting out and having fun in the sun is always one of the exciting parts of summer, but for aging adults, those activities can be dangerous without taking the proper precautions. This is especially true for those days of extreme heat and high UV index. While the tips we give below are far from comprehensive,…