The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
As the 2022 tax season comes to a close, self-directed stakeholders may be curious about the role the Financial Management Service (FMS) provider plays in filing taxes and assisting in managing their self-directed services within a Fiscal Employer Agent (F/EA) program. First, its important to know that when a self-directing employer enrolls with the FMS,…
The most dangerous phrase in language is, we’ve always done it this way. -Grace Hopper In order to evolve and remain in line with a vision that produces results and quality care, Palco has continued to modernize our technology to meet the demands of the self-directed marketplace. Email us at partnerships@palcofirst.com to learn more. by…
Less than a year ago, Palco partnered with the Council on Aging of Southwestern Ohio to serve as the Financial Management Services (FMS) vendor for the Elderly Services Program (ESP). The Elderly Services Program helps older adults from Butler, Clinton, Hamilton, and Warren counties – Cincinnati to Oxford, Mason to Wilmington, and everywhere in between…
The Financial Management Services (FMS) industry has seen tremendous growth in the last decade due to an increasing demand for in-home services and support across our country. More than ever before, recent world events like the COVID pandemic emphasized the value and importance of being able to age in your preferred location like your home,…
Self-Direction: A Medicaid Long-Term Care Model Self-direction is a Medicaid long-term care model that supports the chronically ill, older adults, and those with a disability at any age to remain at home and in their community. It empowers individuals to live the lives they want to live. To stay safe in your home, you or…
An overview of the impact and benefits of cloud-native software for financial management services (FMS). At Palco, we want to help individuals overcome all barriers to living their most meaningful lives. In today’s world, that demands understanding the transformation Financial Management Services (FMS) have seen in the last decade. We have spent time and capital…
The role of a Support Broker in self-direction ensures participants and employers have the support and guidance they need to be successful in directing and managing their care. Through person-centered support, a dedicated Support Broker understands the unique needs of the participant/employer and helps educate and connect them to the things they need. Depending on…
A 25-year Story of SuccessPalco has provided FMS services since 1999, starting in Arkansas, which was the first state to pilot self-direction. Our headquarters, however, are where you are. We serve a nation-wide client base providing tools and solutions right where you are. The entire company grew out of the commonsense fiscally responsible model of…
October is Cybersecurity Awareness Month. As online threats to your personal data become more common, guarding it means taking action. We often think changing our passwords or installing anti-virus software will be enough. However, today a new phrase is, “if you can connect it, you need to protect it.” This means it takes more to…