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Tips for Navigating IEPs
The new school year kicking off can bring both excitement and stress! While many families are preparing for the first day(s) by gathering their supplies and new shoes, families of children with disabilities are often also preparing for any accommodations or tools their child will need to be successful in the upcoming year. If your…
Palco Program Spotlight – Colorado
Colorado Consumer-Directed Attendant Support Services program (CDASS) In 2019, Palco began partnering with the Colorado Department of Health Care Policy & Financing (HCPF) to serve as a Financial Management Services vendor for the Consumer-Directed Attendant Support Services (CDASS) program. The CDASS program helps eligible home and community-based waiver participants hire and manage their own attendants…
Pennsylvania Employers- DOL Notices
As part of our 2021 first-quarter filing with the PA Department of Labor (DOL) and Industry for Unemployment Taxes at the end of April, a prefile is sent to the state to confirm all information. From this file, we were notified of a number of individuals in need of a form to be filed with…
Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
Care is a Click Away
On December 12, the Centers for Medicare & Medicaid Services (CMS) presented guidance* to states to leverage worker registries to boost beneficiaries’ access to home- and community-based services (HCBS). While the American Rescue Plan Act (ARPA) helped HCBS programs tremendously, ARPA says that “states must use funds to implement or supplement activities to enhance, expand,…
Disability Careers Month
Pursuing a meaningful career is something most of us strive for in our lives. Individuals with disabilities are no exception to this. And individuals with disabilities that are also receiving services through a Medicaid waiver may encounter barriers in the pursuit of this goal, including Medicaid program or waiver qualifications that include income limits to…