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How Prioritizing Consumer Empowerment Can Redefine an Industry

How Prioritizing Consumer Empowerment Can Redefine an Industry

ByPalco Partnerships

Entering Colorado’s consumer-directed care market in 2019 was both a challenge and an opportunity for Palco. At that time, the market was dominated by an incumbent vendor with over a decade of experience, deep knowledge of the local regulations, and strong relationships with stakeholders. We started with zero clients and faced significant competition in establishing…

The Bigger Picture: An Overview of Social Determinants of Health (SDOH)
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The Bigger Picture: An Overview of Social Determinants of Health (SDOH)

ByPalco Partnerships

The quality of someone’s local schools. How stable their job is. If they have friends and family to support them. What do these things all have in common? They are all non-medical factors that can impact a person’s health. These factors, and more, are Social Determinants of Health (SDOH).

Managing Crisis
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Managing Crisis

ByPalco Partnerships

At Palco, supporting our clients in their self-direction responsibilities can be stressful for them. In self-direction, the person receiving the services has a choice and control over the services and support. With this responsibility comes decisions and pressure at times. People seeking care can sometimes develop anxiety or feel like they are in a crisis….

Implementing EVV in Self-Direction
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Implementing EVV in Self-Direction

ByPalco Partnerships

In case you missed it, the 21st Century Cures Act requires states to use Electronic Visit Verification (EVV) for any Medicaid-funded personal care services. Failure to comply with this requirement results in a reduction of the state’s FMAP (Federal Medicaid Assistance Percentage). EVV electronically captures the type of service performed, who received the service, who…