Streamlined Support Coordination We provide support coordination, also known as support brokerage, services to diverse populations across multiple states. We pride ourselves on having the experts, training, and technology to make this process easier. Coordinating care for the most vulnerable among us is rewarding and meaningful work. We help streamline support coordination with an easy-to-use…
Why are states required to implement Electronic Visit Verification (EVV)? Section 12006(a) of the 21st Century Cures Act mandates that State Medicaid agencies implement an Electronic Visit Verification (EVV) system for all Personal Care and Home Health Services that require an in-home visit by a provider. States that do not implement EVV will incur a…
In preparing for the 21st Century Cures Act, Palco offers an Electronic Visit Verification (EVV) solution that uses a simple, easy-to-use mobile application for EVV compliance along with continued access to Palco’s web portal for time approval, monitoring, reporting, and payroll services. The combination of a proven EVV application integrated with Palco’s Connect web portal…
You are the expert on you! Self-Directed services are offered in all 50 states. Depending upon where you live, it may be called a Consumer Directed or Participant Directed program. Suppose you/your loved one is Medicaid eligible, an aging adult, an individual with a disability, or chronic illness. In that case, you can choose a…
We don’t stop until you are proud! Our experience working with self-directed programs inform comprehensive training program options. We can design programs from the ground up or work to improve existing programs. We enjoy creating live or web-based training solutions for program staff, support coordinators, case managers, or self-directed participants, their families, and their workers….
Tailor-made reporting solutions and on-demand analytics. Data sharing is essential to programmatic success and decision-making. We know that it is critical for our partners and clients to assess ongoing operations through reporting on key indicators. We pride ourselves on our ability to quickly extract data and compile it in a user-friendly format. Taking Fiscal Responsibility…
Our trained staff develops and implements customized enrollment tools that assist individuals in accessing the programs and services that they need. Our electronic verification process allows us to conduct efficient prescreening assessments and make eligibility determinations according to any program requirements. We are experts in navigating eligibility and enrollment criteria for Medicaid programs and tailor…
Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices. Today, we are the industry leader because we empower individuals to take control of their own care, and we do so with transparency and integrity. We are advocates. Everything we do is…
We make it easier. Palco’s parent company is a certified public accounting firm. Its president and CEO are CPAs, with a combined 50 years of experience in public accounting. This foundation gives us an unbeatable record and unsurpassed level of expertise in providing a variety of financial management services, including payroll, accounts payable and receivable,…
Our job is to support you! Customer service is an essential component in establishing relationships — and, we value relationships. Our call center provides live, friendly, culturally sensitive, and prompt customer service across all of the industries we serve. We are dedicated to providing callers with a variety of options when they need help or…