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Arkansas | Colorado | Kansas | Nevada | New Mexico | Newsletter | Ohio | Operations | Pennsylvania
Palco Newsletter – Q1 2024
Click here to read Palco’s Quarter One Newsletter for 2024.
Depression During the Holidays
We’ve all heard and read about depression during the holiday season, but it can especially ring true for seniors and people with disabilities for a myriad of reasons. There is also tons of real data to back up the fact that a countless Americans feel this burden during this season. Along with that data, as…
Palco Program Spotlight – Colorado
Colorado Consumer-Directed Attendant Support Services program (CDASS) In 2019, Palco began partnering with the Colorado Department of Health Care Policy & Financing (HCPF) to serve as a Financial Management Services vendor for the Consumer-Directed Attendant Support Services (CDASS) program. The CDASS program helps eligible home and community-based waiver participants hire and manage their own attendants…
Uber and Self-Direction: Driving Employment, Community Living, and Social Connection
Recently, Palco collaborated with several influential partners for a speaking session at the HCBS Conference in Baltimore, Maryland. This session united these key stakeholders to tackle transportation challenges in self-directed care. Together, we explored innovative solutions for accessibility and independence. Watch a recording of this powerful conversation below. Or, keep scrolling to read more about…
Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…