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Recruiting Quality Caregivers
Choosing the right caregiver for yourself or a loved one is a major decision. There are many options to consider when hiring, and resources at times can be overwhelming. According to the CDC, there will be 71 millon people 65 and older when all the baby boomers are at least 65 in the year 2030[1]….

Support Brokerage Explained
Palco provides personalized supports brokerage services Palco takes a custom and skilled approach to support brokerage. With Palco, services are tailored to the goals and needs of the person self-directing. Support brokers give hands-on assistance and guidance on a long-term or short-term basis. What is a support broker? A support broker helps people manage their…

Why You Should Have a Living Will and Advance Health Directives
When it comes to healthcare, making decisions about your medical treatment is crucial, especially in situations where you may not be able to express your wishes due to illness, injury, or incapacitation. This is where a Living Will and Advance Health Directives come into play.

EVV 2.0
Palco, along with the Department of Human Services (DHS), has been working hard to improve the Federally mandated Electronic Visit Verification (EVV) process*. Effective 5/25/2021 all Arkansas Self-Directing Employers/Participants and their Workers, employed by the Participant, will use Palco’s Connect system for all EVV edits and approvals. These improvements will replace the current AuthentiCare website…

New Mexico Training Announcement
In preparation for phase two go-live, coming in May 2022, Palco is hosting several training sessions to prepare stakeholders for what’s to come. Training sessions will be individualized for each user group and will be broken out into specific topics. Multiple trainings are available through the months of February – May. To register for training…

Enrollment Made Easy
Palco is proud to unveil an updated version of our Intake Enrollment portal! New Enhancements Include: This revolutionary approach to further digitizing the self-directed enrollment willprovide end users with a faster and simpler experience. By eliminating waste anddelays often experienced by printing forms, gathering multiple signatures, andsending in documents manually, Palco has made a historically…