2024 Annual Survey
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2024 Annual Survey

Survey Specifics The survey was administered in July of 2024 and sent to program stakeholders across Arkansas, Colorado, Idaho, Kansas, Maine, Michigan, Nevada, Ohio, and West Virginia. The survey was open for response from 7/1/2024-7/31/2024. This survey is administered annually and stands alone from our ongoing feedback survey that collects satisfaction with individual day-to-day interactions…

Exciting News: West Virginia Palco’s Connect EVV solution is here!
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Exciting News: West Virginia Palco’s Connect EVV solution is here!

Calling all West Virginia employers and workers, we are making the switch to Palco’s EVV app! We’re thrilled to announce that Palco is launching training sessions to help you get up to speed with our new Electronic Visit Verification (EVV) tools via Palco Connect. Starting November 4th and continuing into January, we will be transitioning…

Managing Crisis
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Managing Crisis

At Palco, supporting our clients in their self-direction responsibilities can be stressful for them. In self-direction, the person receiving the services has a choice and control over the services and support. With this responsibility comes decisions and pressure at times. People seeking care can sometimes develop anxiety or feel like they are in a crisis….

Exciting News: Michigan EVV Training Sessions Are Here!
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Exciting News: Michigan EVV Training Sessions Are Here!

Calling all Summit Pointe members and providers, Join us for training! We’re thrilled to announce that Palco is launching training sessions to help you get up to speed with our new Electronic Visit Verification (EVV) tools via Palco Connect. As of September 1st 2024, all in-home care providers for Summit Pointe must use EVV to…

Home and Community Based Services for Native Americans
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Home and Community Based Services for Native Americans

Across the United States, Native American communities face unique challenges when it comes to accessing healthcare and social services. Fortunately, there are programs designed to address these needs and empower individuals with disabilities and elders to live fulfilling lives within their own communities. These programs are known as Home and Community Based Services (HCBS). Native…

Everything You Need to Know About Disability Pride Month
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Everything You Need to Know About Disability Pride Month

There is an awareness month, week, or day for just about everything. Picking a specific time frame to start conversations around an illness, group, or cause is a great way to raise awareness for that cause.   One awareness month we are excited to tell you about is Disability Pride Month.  The History of Disability Pride…

Opinion: If you are not promoting self-direction, you are actively contributing to the direct care workforce crisis
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Opinion: If you are not promoting self-direction, you are actively contributing to the direct care workforce crisis

Imagine you’re at a restaurant, hungry and ready for a great meal. Your server asks you what you’d like to eat without ever handing you a menu. When you ask, she tells you about the hamburgers and chicken dishes they have to offer, but she decides to omit telling you about their spaghetti because she…

Service Animals, Emotional Support Animals, and the Differences Between Them 
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Service Animals, Emotional Support Animals, and the Differences Between Them 

What is a Service Dog?  Service dogs, also known as service animals, are dogs that receive specialized training to a perform a task directly related to a person’s disability. They are recognized by – and protected under – the Americans with Disabilities Act (ADA). In some instances, miniature horses can also be service animals. However,…