This is a big year for Palco! In 2023, we mark our 25th anniversary – but “25” is really just the tip of the iceberg. Palco’s parent company, which is a Certified Public Accounting (CPA) firm owned by two CPAs, is in its 33rd year of business. And, we actually piloted the nation’s first self-directed…
Colorado Consumer-Directed Attendant Support Services program (CDASS) In 2019, Palco began partnering with the Colorado Department of Health Care Policy & Financing (HCPF) to serve as a Financial Management Services vendor for the Consumer-Directed Attendant Support Services (CDASS) program. The CDASS program helps eligible home and community-based waiver participants hire and manage their own attendants…
Click here to read Palco’s Quarter Two Newsletter for 2023.
The Americans with Disabilities Act (ADA) is a wide-ranging federal Civil Rights act that was passed and signed into law in 1990. It prohibits discrimination against qualified individuals with disabilities. Take a look at the video below to see what all the act encompasses and how it helps you and your loved ones. by Kady…
“Accessing my pay when I need it has brought me major stress relief when it comes to putting gas in my car and buying food. I am grateful to the Palco program for having this resource.” – Palco Self-Directing Caregiver Caregiver Crisis It’s difficult to miss news discussing the caregiver crisis. The COVID-19 pandemic, an…
In case you missed it, the 21st Century Cures Act requires states to use Electronic Visit Verification (EVV) for any Medicaid-funded personal care services. Failure to comply with this requirement results in a reduction of the state’s FMAP (Federal Medicaid Assistance Percentage). EVV electronically captures the type of service performed, who received the service, who…
Many people working at Palco have the shared experience of family members or close friends with special needs that require additional home care support. These include those with disabilities of any age and/or aging loved ones. We have committed portions of our lives and careers to responding to these needs and finding the services and…
Getting out and having fun in the sun is always one of the exciting parts of summer, but for aging adults, those activities can be dangerous without taking the proper precautions. This is especially true for those days of extreme heat and high UV index. While the tips we give below are far from comprehensive,…
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
The most dangerous phrase in language is, we’ve always done it this way. -Grace Hopper In order to evolve and remain in line with a vision that produces results and quality care, Palco has continued to modernize our technology to meet the demands of the self-directed marketplace. Email us at partnerships@palcofirst.com to learn more. by…