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![Pets and Disabilities](https://palcofirst.com/wp-content/uploads/2023/09/Pets-screenshot-768x353.jpg)
Pets and Disabilities
September is National Service Dog Month! National Service Dog Month is a month-long celebration honoring the hard work and life-changing impact service dogs make on people with disabilities every day. Service dogs and other pets can make a huge impact on the lives of people with disabilities and their families. by Spencer GriffinCommunications Director
![Quality Customer Service Matters](https://palcofirst.com/wp-content/uploads/2023/04/Customer-Service-graphic-768x512.jpg)
Quality Customer Service Matters
The components of a good customer service team consist of creating best practices to help the company develop highly effective processes to streamline the work. Implementing these practices can improve efficiency. Having the ability and knowledge to respond quickly to the client’s needs allows the caller’s issues to be resolved quickly and efficiently. Every client’s…
![Think Palco First](https://palcofirst.com/wp-content/uploads/2023/04/Change-eblast-graphic-768x512.jpg)
Think Palco First
The most dangerous phrase in language is, we’ve always done it this way. -Grace Hopper In order to evolve and remain in line with a vision that produces results and quality care, Palco has continued to modernize our technology to meet the demands of the self-directed marketplace. Email us at partnerships@palcofirst.com to learn more. by…
![ADA](https://palcofirst.com/wp-content/uploads/2023/04/Change-eblast-graphic-768x512.jpg)
ADA
The Americans with Disabilities Act (ADA) is a wide-ranging federal Civil Rights act that was passed and signed into law in 1990. It prohibits discrimination against qualified individuals with disabilities. Take a look at the video below to see what all the act encompasses and how it helps you and your loved ones. by Kady…
![CO CDASS MMES Now Available Digitally](https://palcofirst.com/wp-content/uploads/2023/01/Online-Bank-Statement-Palco-logo-smaller-cropped-1-768x397.png)
CO CDASS MMES Now Available Digitally
The Monthly Client Expenditure Statement (MMES) for each member is now electronically available in the Palco Case Management Portal (CMP) and in Connect for CDASS employers! The MMES provides a breakdown of spending and remaining monthly reserve funds for CDASS employers to be able to correctly monitor and manage their budget. Case Managers & Supervisors…
![Elevate Caregiving- March 2024](https://palcofirst.com/wp-content/uploads/2024/02/Elevate-Caregiving-logo-transparent-01-768x488.png)
Elevate Caregiving- March 2024
February 16th is National Caregiver Day, and March 3rd is Caregiver Appreciation Day. In honor of the caregivers who keep our programs going, Palco will be celebrating caregiving during the entire month of March! Caregiver Testimonials We want to hear about your best and brightest caregivers, the ones who are always there in the clutch,…